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Habu Support

We're here to help.

Habu's software was developed to be intuitive and easy to use, whether you are a marketing director or a data scientist.

If you have any questions or need support at anytime while using our data clean room, we're here to help.

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Dedicated team of Habu experts

Once you sign up with Habu, you will be assigned a dedicated team of people who have expertise in different areas, depending on your most immediate needs. They include:

  • Client Service Executive
  • Technical Account Manager
  • Senior Data Analyst

With weekly scheduled meetings and quarterly business reviews, Habu works in agile customer success sprints, with deliverables targeted each month.

Some sprints are focused on extending the technical implementation while others prioritize use case development.

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Onboarding support when you need it most

Integrating Habu into your workflow is a simple process, and we're here to ensure it stays simple. Your dedicated team will also provide implementation support to get you set up for success. Onboarding includes:

  • Ideation
  • Prioritization
  • Roadmap building
  • Platform training

Should you ever need a specialized area of expertise or resource, we will help make it happen.

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Technical documentation to guide the way

During the software integration and onboarding process, your team will receive detailed technical documentation to help support your interaction with the Habu user interface.